Frequently Asked Questions

I offer two core services: Website Development (business websites, redesigns, landing pages, ongoing support) and Microsoft Power Platform Consultancy (Power Apps, Power Automate, Dataverse/SharePoint solutions, and support for existing systems).

I am based in Shropshire, UK, but work with clients worldwide. All collaboration happens remotely via video calls, email, and project management tools.

Yes, I work with clients worldwide. Modern collaboration tools make remote working seamless - location is not a barrier to effective partnership.

Every project is different, so I provide custom quotes based on your specific requirements. After our discovery call, you will receive a clear proposal with transparent pricing. There are no hidden costs or surprises - what I quote is what you pay (unless scope changes, which would be discussed and agreed first).

Timelines vary based on scope and complexity. A simple website might take 2-4 weeks, while a more complex Power Platform solution could be 4-8 weeks or more. I will provide a realistic timeline in your proposal based on your specific requirements.

It starts with a free discovery call where we discuss your needs and goals. If we decide to proceed, I will send a clear proposal outlining scope, timeline, and pricing. Once agreed, we begin the build phase with regular check-ins, culminating in handover with documentation and optional ongoing support.

Yes, I typically require a deposit before starting work (usually 50% for smaller projects, or milestone-based payments for larger ones). This is standard practice and protects both parties. Full payment terms are outlined in the proposal.

It depends on your needs. For content-heavy sites requiring frequent updates, I can implement a content management system (CMS). For simpler sites, updates may require basic technical knowledge or can be handled through an ongoing support arrangement.

I recommend and help set up hosting with reliable providers like Netlify or Vercel (often free for static sites). I do not provide hosting directly - this keeps you in control and avoids vendor lock-in.

All websites are built with SEO best practices: clean HTML structure, proper meta tags, fast loading times, mobile responsiveness, and accessibility. For ongoing SEO strategy and content marketing, I can recommend specialist partners.

Many Power Platform capabilities are included with Microsoft 365 licenses you may already have. Whether additional licenses are needed depends on your requirements. I will advise on licensing during the discovery call and help you understand the options.

Absolutely. I regularly take over, fix, and improve Power Platform solutions that have been left unsupported or are not working as expected. I start with an audit to understand the current state and recommend the best path forward.

I prioritise building solutions that are maintainable and well-documented. Depending on your team's technical level, they may be able to make basic changes themselves. Training and documentation are included in handover, and ongoing support is available if needed.